Who is eligible for SCC Services?
All students at UT Health San Antonio are eligible.
Are there costs?
There are no fees for services provided in the Student Counseling Center.
Costs for medication and lab work are the responsibility of the client. Costs associated with referrals to specialists, other services, or agencies, are also the responsibility of the client.
What if I am in crisis during office hours (7am- 6pm)?
Walk in or call # 210-567-2648 and indicate that you are having a crisis. Every effort will be made to see you as soon as possible. If you are in crisis after hours (before 7am or after 6pm) you can reach the after-hours crisis line by calling 210-567-2648, listen to the recording, when prompted press 2, and you will be connected with our after-hours crisis support. If you experience a life-threatening emergency, please call 911 or go to your nearest Emergency Department.
What if I am in crisis after office hours (7am- 6pm)?
If you are in crisis after hours (before 7am or after 6pm Monday through Friday and 24 hours on weekends, holidays, and other days the office is closed) you can reach the after-hours crisis line by calling 210-567-2648, listen to the recording, when prompted press 2, and you will be connected with our after-hours crisis support. If you experience a life-threatening emergency, please call 911 or go to your nearest Emergency Department.
Are appointments required for therapy?
Appointments are encouraged, call us to arrange an appointment at 210-567-2648 or email scc@uthscsa.edu. Service on a walk-in basis may be provided, if a clinician is available.
Are appointments required for the Massage Chairs?
Email, walk-in or call to schedule a time for your massage. Service on a walk-in basis may be provided, if a chair is available. Appointments are encouraged, please call us to arrange an appointment at 210-567-2648 or email scc@uthscsa.edu. Massage Chair appointments last 30 minutes.
Who provides services at the SCC?
We are a team of Psychologists (Ph.D. and Psy.D.s), Master’s level (LPC) clinicians, Pre-Licensed Psychologists for therapy/counseling as well as consultation support and Psychiatrists (M.D.) for medication management. The Student Counseling Center has a multidisciplinary staff that also includes residents in psychiatry and psychology and is organized to meet the needs of UT Health students.
Psychologists possess a Doctorate in Psychology and licenses to provide assessment and treatment via various therapy services and/or consultation. A Master’s level clinician possesses a Master’s degree in counseling and a license to provide counseling support. Psychiatrists are Medical Doctors who specialize in evaluation and medication management of mental health concerns. Pre-Licensed Psychologists have their doctorates and are working towards licensure.
Do you provide emotional support animal (ESA) letters?
No, due to liability reasons.
Who provides services when the SCC is closed?
UT Health SA students can access virtual services through TimelyCare by clicking here https://timelycare.com/uthscsa .
What services are provided by the Student Counseling Center and what services are provided by TimelyCare?
How do I communicate a complaint or concern about the SCC?
Student Counseling Center: Student Grievance Procedure
The Student Counseling Center is committed to providing excellent mental health care for the students at UT Health SA. The Grievance Procedure exists to allow students the ability to address concerns in a prompt and fair manner. Outlined below are the procedures to be used in filing a grievance.
There are three ways to communicate concern.
The first is by completing the anonymous feedback form found in our waiting room. Usually this is used for general complaints or feedback that are not requiring a personal answer.
The second is to write the feedback in our anonymous yearly survey.
The third way is not anonymous:
- Step 1: Try to address concerns with your clinician or front desk staff.
- Step 2: If you are not able to address the concern with your clinician or front desk staff, contact the Director Mia Veve at veve@uthscsa.edu . In the email, state your concern and preferred contact information.
- Step 3: Director will reach out to you and offer options for resolution or schedule a meeting to further discuss concern.
- Step 4: If the concerns are not resolved in the meeting in Step 3, Director and Assistant Director will discuss student concern and options to resolve it. Director will reach out to student and schedule another meeting to discuss options for addressing concerns or give reasons why concern will not be able to be resolved based on SCC policy, procedure, and staffing.
Who is the local mental health authority?
Center for Health Care Services
3031 IH 10 West
San Antonio, TX 78201
Phone number: 210-731-1300
What additional support is available to UT Health SA students?
THRIVE is a Free Self-help Resource. Get the app on your phone today! Click either of these links to get it in the app store for your iphone or Android
After-hours Crisis Line
A free 24 hour support line for UT Health San Antonio students!
Available evenings after 6pm, weekends and early mornings before 7am – call 210-567-2648, listen to the recording, when prompted, press option 2, and you will be connected to a mental health provider who can help you through any immediate mental health concerns.
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