Student Counseling Center- Frequently Asked Questions (FAQs)


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Who is eligible for SCC Services?
All students at UT Health San Antonio are eligible.

Are there costs?
There are no fees for services provided in the Student Counseling Center.

Costs for medication and lab work are the responsibility of the client.  Costs associated with referrals to specialists, other services, or agencies, are also the responsibility of the client.

What if I am in crisis during office hours (8am- 5pm)?
Walk in or call # 210-567-2648 and indicate that you are having a crisis.  Every effort will be made to see you as soon as possible. If you are in crisis after hours (before 8am or after 5pm) you can reach the after hours crisis line by calling 210-567-2648, listen to the recording, when prompted press 2, and you will be connected with our after-hours crisis support. If you experience a life-threatening emergency please call 911 or go to your nearest Emergency Department.

Are appointments required for therapy?
Appointments are encouraged, call us to arrange an appointment at 210-567-2648 or email  Service on a walk-in basis may be provided, if a clinician is available.

Are appointments required for the Massage Chairs?
Walk-in or call to schedule a time for your massage. Service on a walk-in basis may be provided, if a chair is available. Appointments are encouraged, please call us to arrange an appointment at 210-567-2648.

Who provides services at the SCC?

We are a team of Psychologists (Ph.D. and Psy.D.s), a Masters level (LPC-S) clinician for therapy as well as counseling or consultation support and Psychiatrists (M.D.) for Medication management.  The Student Counseling Center has a multidisciplinary staff that also includes residents in psychiatry and psychology and is organized to meet the needs of UT Health students.

Psychologists possess a Doctorate in Psychology and licenses to provide assessment and treatment via various therapy services and/or consultation. A master’s level clinician possesses a Master’s degree in counseling and a license to provide counseling support. Psychiatrists are Medical Doctors who specialize in evaluation and medication management of mental health concerns.

Do you provide emotional support animal (ESA) letters?

No, due to liability reasons.

Who is the local mental health authority?
Center for Health Care Services
3031 IH 10 West
San Antonio, TX 78201       Phone number: 210-731-1300

How do I communicate a complaint or concern about the SCC?

Student Counseling Center: Student Grievance Procedure

The Student Counseling Center is committed to providing excellent mental health care for the students at UT Health SA. The Grievance Procedure exists to allow students the ability to address concerns in a prompt and fair manner. Outlined below are the procedures to be used in filing a grievance.

There are three ways to communicate concern.

The first is by completing the anonymous feedback form found in our waiting room. Usually this is used for general complaints or feedback that are not requiring a personal answer. The second is to write the feedback in our anonymous yearly survey.

The third way is not anonymous.

Step 1: Try to address concerns with your clinician or front desk staff.

Step 2: If you are not able to address the concern with your clinician or front desk staff, contact the Director Mia Veve at . In the email, state your concern and preferred contact information.

Step 3: Director will reach out to you and offer options for resolution or schedule a meeting to further discuss concern.

Step 4: If the concerns are not resolved in the meeting in Step 3, Director and Assistant Director will discuss student concern and options to resolve it. Director will reach out to student and schedule another meeting to discuss options for addressing concerns or give reasons why concern will not be able to be resolved based on SCC policy, procedure, and staffing.

Student Counseling Center:  News and Updates

Updates for Students (as of October 24, 2022)

We are offering virtual and in- person sessions at this time. Please check your emails for more information or email the SCC at .

We will advise students of any changes in service delivery as soon as possible.


Access our Crisis Phone Line by calling 210-567-2648 and pressing 2 when prompted in order to speak with a clinician and receive crisis mental health services.


If you are not already an established client at the SCC and are interested in our services you can call our office at 210-567-2648 and if after hours, leave your name and contact information via voice mail or you can email . You will need to complete some documents that will be emailed to you and need to be returned when completed.

Additional Supports to UT Health San Antonio Students.  

THRIVE is a Free Self-help Resource. Get the app on your phone today! Click either of these links to get it in the app store for your iphone or Android

After-hours Crisis Line

A free 24 hour support line for UT Health San Antonio students!

Available evenings after 5pm, weekends and early mornings before 8am – call 210-567-2648, listen to the recording, when prompted, press option 2, and you will be connected to a mental health provider who can help you through any immediate mental health concerns.

Managing Concerns and Emotions about COVID-19 TIPS:

  • Seek accurate information and limit exposure to social media and news reports that provide no new information or inaccurate information. Here are some reliable sources of information:
  • Keep things in perspective.Take a deep breath and stay focused on what the situation actually is, rather than the worst-case-scenario. It can be helpful to shift your focus to things within your control rather than things outside your control.
  • Acknowledge reactions. Allow yourself time to reflect on what you are feeling and how you may be reacting to any fears and uncertainties.
  • Maintain your normal day-to-day activities and keep connectedResist withdrawing and isolating yourself.  Maintaining social networks can foster a sense of normality and provide valuable outlets for sharing feelings and relieving stress. Feel free to share useful information you find on governmental websites with your friends and family. It will help them deal with their own worry. If your day to day activities are disrupted by college closings, attempt to create structure in your day by: scheduling a normal bedtime and wake up time; structuring your time with hobbies, homework, reading, etc.; scheduling regular phone/video contact with friends and family
  • Follow the prevention and protection tips given by medical professionals such as the Amherst’s Student Health Services, national medical authorities, and your own medical doctor.
  • Practice calming rituals. Stay grounded in the present moment, which can help you maintain an internal sense of stability and balance when outside events feel threatening.
  • Seek supports & use campus resources. Reach out to friends and family and learn about on-campus and off-campus resources that are available. If you or someone you know has high distress that does not seem to be lessening, talk about it with others, or contact the Counseling Center or the Dean of Students Office. Your campus community is here to help!
  • Avoid stigmatizing or generalizing. Remember to keep in mind the kindness and empathy with which we strive to treat one another at all times as we address this challenge together.Be aware if your behavior or attitudes change towards others from another country, and avoid stigmatizing anyone who is sick as potentially having the Coronavirus.  Often when there is uncertainty, our thoughts can become more less compassionate and more fear-based.




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