The SCC policy is that all students who access the UT Health SA Student Counseling Center will be seen by a professional provider who is not involved with their academic evaluation or clinical rotation supervision.
Advanced trainees do not provide treatment or evaluation for students from the same training pathway.
Psychological/Psychiatric evaluation and/or treatment will not be provided by personnel with a role in an individual student’s evaluation and progression in an academic curriculum.
Student Counseling Center: Student Grievance Procedure
The Student Counseling Center is committed to providing excellent mental health care for the students at UT Health SA. The Grievance Procedure exists to allow students the ability to address concerns in a prompt and fair manner. Outlined below are the procedures to be used in filing a grievance.
There are three ways to communicate concern.
The first is by completing the anonymous feedback form found in our waiting room. Usually this is used for general complaints or feedback that are not requiring a personal answer.
The second is to write the feedback in our anonymous yearly survey.
The third way is not anonymous.
- Step 1: Try to address concerns with your clinician or front desk staff.
- Step 2: If you are not able to address the concern with your clinician or front desk staff, contact the Director Mia Veve at veve@uthscsa.edu . In the email, state your concern and preferred contact information.
- Step 3: Director will reach out to you and offer options for resolution or schedule a meeting to further discuss concern.
- Step 4: If the concerns are not resolved in the meeting in Step 3, Director and Assistant Director will discuss student concern and options to resolve it. Director will reach out to student and schedule another meeting to discuss options for addressing concerns or give reasons why concern will not be able to be resolved based on SCC policy, procedure, and staffing.
Message for Medical Students
Commencing Academic Year 2015-16, all mental health services for students in the Long School of Medicine (LSOM) will be exclusively administered through the Student Counseling Center (SCC). The SCC is resourced to serve the specific and unique needs of the medical student population and ensure privacy and confidentiality. All providers in the SCC are divorced from any role in student academic performance evaluations/assessments.
The SCC provides psychiatric and psychological mental health services under the direction of Mia Veve, Ph.D., Director of the Student Counseling Center, and LSOM psychiatrist, Julie Bailey, MD. Dr. Bailey maintains regular SCC office hours and she (or alternate physician designee) is accessible through the SCC for emergency situations. For after-hours crisis intervention (outside SCC hours of 7am-6pm Monday to Friday) students are to use the After-Hours Crisis Line that can be accessed by calling 210-567-2648, listen to the recording, press 2 when prompted to speak with a mental health provider.
All services with the SCC are provided free of charge to all LSOM students.
For SCC appointments for therapy or psychiatric services, medical students should call the SCC at 210-567-2648, email scc@uthscsa.edu, or visit the SCC in person during office hours.
