Contact Us

Veteran Services & Financial Aid Staff

During the stay-at-home outage our office will work remotely to process your financial aid and veteran benefits.  While we cannot take your telephone calls, we will receive voicemails via our email accounts and we will contact you as soon as possible using email. 

You can also reach out to us via email at VSFA@UTHSCSA.EDU or by clicking on one of our names below which link to our email addresses.

Office number – 210-567-2635
Fax number – 210-567-6643

Hours 8:00 am – 5:00 pm  Monday – Friday

Located in the Medical School – Room 318.L

Ellen Nystrom,  Director

Evelyn Quintana, Assistant Director

Janelle Braxton, Financial Aid Counselor, VA Certifying Official

Cathy Lopez, Student Administration Assistant-Intermediate

Maricela Herrera, Data Control Clerk

UT Health San Antonio
Veteran Services & Financial Aid
7703 Floyd Curl Drive
MC 7708
San Antonio, TX  78229-3900


If you have a comment or complaint on the service you received from us or the content of the Veteran Services and Financial Aid site, please complete our online form below.  Your feedback will remain anonymous unless you include your name and email if you would like a response.  Our policy is to acknowledge the receipt of your feedback within 24-72 business hours.  We will follow up with an applicable plan or action as deemed appropriate.

Fair Lending Practices – Code of Conduct

UT Health San Antonio is committed to maintaining the highest standards of professional conduct and ethical behavior. Ensuring the integrity of the student financial aid process and programs is critical to providing equity and access to higher education. With the Reauthorization of the Higher Education Act of 1965, Congress requires that all colleges post a Code of Conduct relating to financial aid, private lending and student choice. Hence, the staff in the Veteran Services and Financial Aid (VSFA) office herein confirms that we adhere to the following sound practices:

I. University employees do not receive any personal benefits from Lending Institutions. No member of the VSFA staff will accept anything of more than a nominal value on his or her behalf of another person or entity from any Lending Institution. For example, cash, stocks, gifts, entertainment, expense-paid trips, etc, will never be accepted from a Lending Institution. Likewise, an individual will never accept payment or reimbursement from a Lending Institution for lodging, meals or travel to conferences or training seminars.

II. The University does not provide any advantage to a Lending Institution. The Staff in VSFA does not accept anything of value from any Lending Institution in exchange for any advantage or consideration provided to the Lending Institution related to its student loan activities, including, but not limited to revenue-sharing, printing costs or below-cost computer hardware or software.

III. The University does not make use of any “Suggested Lender Lists”. Our students may select any private/alternative lender of their choice and request certification from our office without a penalty or delay in processing.

IV. University employees do not serve on lender advisory boards for remuneration. No officer, trustee or employee of the university who makes financial aid decisions for the university or who is employed in, supervises or otherwise has responsibility or authority over the VSFA office will receive any remuneration for serving as a member or participant on a student loan advisory board of a Lending Institution, or receive any reimbursement of expenses for such service.

Statement of Ethical Principles adopted by Veteran Services and Financial Aid

The Statement of Ethical Principles adopted by Veteran Services and Financial Aid were developed by the National Association of Student Financial Aid Administrators (NASFAA) and were last updated in March of 2014.
The primary goal of the financial aid professional is to help students achieve their educational goals through financial support and resources. NASFAA members are required to exemplify the highest level of ethical behavior and demonstrate the highest level of professionalism. To achieve those goals financial aid administrators shall:

Advocate for students
• Remain aware of issues affecting students and continually advocate for their interests at the institutional, state and federal levels.
• Support federal, state and institutional efforts to encourage students, as early as the elementary grades, to aspire to and plan for education beyond high school.

Manifest the highest level of integrity
• Commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof.
• Deal with others honestly and fairly, abiding by our commitments and always acting in a manner that merits the trust and confidence others have placed in us.
• Protect the privacy of individual student financial records.
• Promote the free expression of ideas and opinions, and foster respect for diverse viewpoints within the profession.

Support student access and success
• Commit to removing financial barriers for those who want to pursue post-secondary learning and support each student admitted to our institution.
• Without charge, assist students in applying for financial aid funds.
• Provide services and apply principles that do not discriminate on the basis of race, gender, ethnicity, sexual orientation, religion, disability, age, or economic status.
• Understand the need for financial education and commit to educate students and families on how to responsibly manage expenses and debt.

Comply with federal and state laws
• Adhere to all applicable laws and regulations governing federal, state, and institutional financial aid programs.
• Actively participate in ongoing professional development and continuing education programs to ensure ample understanding of statutes, regulations, and best practices governing the financial aid programs.
• Encourage colleagues to participate in the financial aid professional associations available to them at the state, regional, or national level and offer assistance to other aid professionals as needed.

Strive for transparency and clarity
• Provide our students and parents with the information they need to make good decisions about attending and paying for college.
• Educate students and families through quality information that is consumer-tested when possible. This includes (but is not limited to) transparency and full disclosure on award notices.
• Ensure equity by applying all need-analysis formulas consistently across the institution’s full population of student financial aid applicants.
• Inform institutions, students, and parents of any changes in financial aid programs that could affect their student aid eligibility.

Protect the privacy of financial aid applicants
• Ensure that student and parent private information provided to the financial aid office by financial aid applicants is protected in accordance with all state and federal statutes and regulations, including the Federal Education Rights to Privacy Act and the Higher Education Act, Section 483(a)(3)(E) (20 U.S.C. 1090).
• Protect the information on the Free Application for Federal Student Aid from inappropriate use by ensuring that this information is only used for the application, award, and administration of aid awarded under Title IV of the Higher Education Act, state aid, or aid awarded by eligible institutions.

Welcome to the Office of Veteran Services & Financial Aid

The Veteran Services and Financial Aid (VSFA) office at UT Health San Antonio, guides students in obtaining financial resources enabling them to pursue their educational goals while maintaining compliance with institutional, state, and federal regulations. VSFA also assists our veteran students with obtaining educational benefits while helping them succeed at UT Health San Antonio. In addition to our support of our students and veterans, VSFA strives to support our campus partners by supplying relevant, timely data for their use in meeting their departmental and academic goals.

We have an experienced staff committed to helping guide students through this process and are available Monday through Friday from 8 am to 5 pm.

Ellen Nystrom
Director, VSFA

Your Right To Know

In compliance with The Jeanne Clery Act, the UT Health Science Center is committed in assisting the HSC community in providing for their own safety and security. Information regarding campus security, personal safety, crime prevention, university police law enforcement authority, crime reporting policies, crime statistics for the most recent three year period and disciplinary procedures is available on the UTHSCSA police department Annual Report. If you would like a paper copy of this information, you may contact the crime prevention office at 210-567-9092.